Tel: 01779 481996
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For full details read our terms and conditions section

6. Delivery

6.1 The Goods will be delivered to your delivery address specified on the Order.
6.2 Delivery of the order shall be complete when we deliver the Goods to you.
6.3 If we are not able to deliver the whole of the Order at one time for any reason including operational reasons or shortage of stock, we will deliver the Order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other installment.
6.4 We will take reasonable steps to meet the delivery estimate set out on the Order (or as otherwise agreed between us in writing). However, occasionally delivery may be affected by factors which we do not control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery with you. We shall have no liability for late delivery except where time has been made the essence of the contract and agreed by both parties in writing at time of ordering.

6.6 We aim to get your items to you as soon as possible and ideally within 10 working days of placing your order (for made to order items see delivery times next to product). We are a small family business and orders are sent out from our shops we do our best! We offer a huge range of items and, in particular, many options and finishes. Unfortunately this means we cannot keep stock of every combination and, on occasion, this means your order may not be ready for immediate despatch. If this occurs we will contact you with an estimated delivery date. If this is too long we will be only too happy to refund your order. Our delivery charges ONLY apply to UK mainland purchases. We reserve the right to make additional delivery charges for overseas deliveries and for remote parts of the UK such as Shetland and the Western Isles. We recommend that all overseas customers call us to discuss their order and delivery charges before placing an order.

Radiator Deliveries
All radiator deliveries are booked in advance with the customer. We cannot give a time of delivery and our haulage company will only deliver to kerbside or as near to your front door as possible. We are afraid that hauliers are not insured to carry goods into customers' homes. Please ensure there are some strong helpers available on the day of delivery.

6.7 We may decline to deliver the Goods if: we believe that it would be unsafe, unlawful or unreasonably difficult to do so.

6.8 NOTE: PLease do not book any trades people to fit goods ordered from us until you have received the items. Goods can be delayed to us from our suppliers. Using a third party shipper it is also difficult for us to totally guarantee a delivery will reach its destination n time after it has left us.

6.8.1 IMPORTANT On receipt of your purchase it is essential that the items are thoroughly checked. Any breakages or missing items must be reported in writing to within 24 hours. We will help resolve any problems reported after this point but reserve the right to pass on any associated costs.

6.8.2 we shall have no liability for late delivery.
6.9 Once received, please check all goods within 10 working days. We reserve the right to refuse claims for damaged or missing goods made after this time unless a longer period of time has been previously agreed in writing.
6.10 We strongly advise you to arrange delivery at least 10 working days in advance of any installation work to allow sufficient time to check your order and to allow any natural materials to acclimatise; or to rectify any incorrect, delayed, damaged or postponed deliveries (for whatever reason). This will allow sufficient time to postpone your installation if necessary; we cannot accept responsibility for lost working time in any eventuality.

Hays of Erroll
Boddam, Peterhead, Aberdeenshire
AB42 3NF
Tel: 01779 481996
Email : 

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